University Stores - Receiving

What type of packages is Receiving not allowed to accept?
The Receiving office does not accept shipments or packages for student residence rooms,
Kellogg Center guest rooms, or for organizations not affiliated with university academic or business operations.

May I have non-business related packages shipped to me through Receiving?
Only receiving and redelivery of shipments relating to university business is allowed.

What if no one is available at the time the package is delivered?
We will try and find a responsible individual or take it to the department office. There are
exceptions if the item is perishable:

Perishables received prior to 3 p.m. will be delivered by special courier between 3 and 4 p.m. the same day.
Any perishable received after 3 p.m. will be stored (after a telephone call has been placed to the addressee or a representative to determine the method of storage) and delivered the following workday.

What about special delivery?
Special delivery service can be provided on an actual cost basis (minimum of one hour) if:

Planned delivery service is not acceptable to the addressee.
A delivery person and vehicle are available.

What if packages are damaged?
Material received in a damaged condition must be reported immediately to the damage and claims section of Stores. In order to be considered, concealed damage must be reported to the freight carriers within 15 days of the date received by Michigan State University. Nothing from the package can be removed until it is inspected or a determination made for return or replacement. Damage valued at less than $25 cannot be processed.

Once a claim has been initiated, Stores will contact the department regarding responsibility
for payment of invoices or for handling of credits.

What about shipments sent freight collect?
Stores has accounts with all major shippers and will bill your departmental account upon delivery.

What about shipments sent COD?
Receiving accepts CODs that cover shipping charges only. CODs which include the product cost,

must be shipped directly to the department. A check to cover the associated fees will be required by

the carrier.

How do I find out if an item has been received?
You should contact Receiving at (517) 884-6082 with your purchase order number or release number. An available tracking number will expedite the process. If your package has not arrived, you should contact Purchasing at 355-0357 and request expediting.

If I have a question or comment, how can I contact someone?
You may call (517) 884-6082 or send an email message to emailstores@usdwp.msu.edu.