University Stores - Receiving

Types of shipments not received
Packages for student dormitory rooms, Kellogg Center guest rooms, or organizations not affiliated with university academic or business operations (including, but not limited to, contractor shipments and personal shipments).

Stores responsibility is for the receiving and redelivery of shipments relating to university business only. Stores will not be responsible for non-business related shipments for individuals employed by the University.

Damaged Items
Material received in a damaged condition must be reported immediately to the damage and claims section of University Stores. In order to be considered, concealed damage must be reported to the freight carriers within 15 days of the date received by Michigan State University. Nothing from the package can be removed until after it is inspected or a determination made for return or replacement. Damage valued at less than $25 cannot be processed. A material return form must be filled out, and once a claim has been initiated, Stores will contact the department regarding responsibility for payment of invoices or for handling of credits.